Refund and Returns Policy of PixelboltPC

At PixelboltPC, we want you to be fully satisfied with your purchase of our high-quality watches. If for any reason you are not completely happy with your order, our Refund and Returns Policy provides you with the necessary steps to return or exchange your items. Please read the following guidelines to ensure a smooth and efficient process.

1. Return Eligibility
To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in new, unused condition with all original packaging, tags, and materials attached.
  • Returns must be requested within 30 days from the date you received your order.
  • Watches that have been worn, damaged, altered, or have had the protective packaging removed will not be eligible for return or exchange.

2. How to Initiate a Return or Exchange
If you wish to return or exchange an item, please follow these steps:

  1. Contact Us: Reach out to us at info@pixelboltpc.com or call (507) 754-5046 to request a return or exchange authorization. Please provide your order number and the reason for the return.
  2. Return Authorization: Once we review your request, we will provide you with detailed instructions on how to return the item, along with a return authorization number.
  3. Return Shipping: After receiving your return authorization, securely pack the item in its original packaging and ship it back to us at the following address:
    PixelboltPC
    212 5th St NE Grand Meadow, Minnesota (MN)
    Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item is received safely.

3. Refund Process
Once we receive your returned item and confirm that it meets the return criteria, we will process your refund. The following conditions apply:

  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
  • Shipping costs are non-refundable unless the return is due to a mistake on our part.
  • If you received a gift card or store credit as part of a promotion or exchange, the original value of the item will be refunded to the same form of payment used for the purchase.

4. Exchanges
If you would like to exchange an item for a different model or size, the following steps should be followed:

  1. Contact us at info@pixelboltpc.com or (507) 754-5046 to request an exchange.
  2. Once your return is approved, you will receive instructions to send back the item for exchange.
  3. Upon receiving your returned item, we will ship the exchanged item to the address provided at checkout.
    Please note that exchanges are subject to availability and may require you to pay any difference in price, including shipping costs.

5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@pixelboltpc.com or call (507) 754-5046. We will work with you to resolve the issue by providing a replacement, repair, or refund, as appropriate. Please provide photographs of the damage or defect when you contact us so that we can assess the situation and assist you more efficiently.

6. Non-returnable Items
The following items are non-returnable and cannot be refunded or exchanged:

  • Gift cards or store credit
  • Items purchased through special promotions or discounts (unless explicitly stated otherwise in the offer)
  • Customized or personalized items

7. Late Returns
We accept returns within 30 days of receiving your order. Returns requested after this period may be subject to a restocking fee or may be refused at our discretion.
If you believe that there are extenuating circumstances surrounding your return, please reach out to us directly, and we will evaluate the situation.

8. Customer Responsibility
By completing a purchase on https://pixelboltpc.com/, you acknowledge and agree to comply with our return and refund policies. Please ensure that you understand the guidelines and timeframes associated with returns and exchanges.

9. Contact Information
For any questions or assistance regarding returns, exchanges, or refunds, please contact us:

Effective Date: This Refund and Returns Policy is effective as of January 18, 2025.

Thank you for shopping with PixelboltPC! We strive to offer the best service and products and look forward to serving you again.